Frequently Asked Questions

Welcome to the Omaya Dream FAQ ♡

Here you will find answers to the most frequently asked questions regarding creations, orders, shipping, and returns.

Are the illustrations truly created by Omaya?

Yes. All illustrations featured on Omaya Dream are original creations drawn by Omaya.

Each work is born from an idea, an atmosphere, or a small world imagined by the artist before being adapted onto various products.

Are the products handmade by Omaya?

The illustrations are entirely created by Omaya. Physical products are then printed and manufactured with the help of specialized production partners to transform the artworks into posters, phone cases, tote bags, stickers, and other items.

Why do we find the same illustration on multiple products?

Each artwork is part of its own universe.

You can choose your favorite illustration and then decide to have it on the product you like best: poster, phone case, AirPods case, sticker, tote bag, etc.

Will the product colors be exactly the same as those shown on my screen?

Slight color differences may occur between the image displayed on your screen and the final product.

Brightness, screen settings, as well as the material and printing method can slightly alter color rendering.

How do I choose the right case for my phone or AirPods?

Before ordering, always check the model selected in the product options.

For phone cases, choose the exact model of your device.

For AirPods cases, also check the generation corresponding to your AirPods before finalizing your order.

Omaya Dream cannot guarantee the compatibility of a case if the wrong model was selected when ordering.

Do you ship internationally?

Omaya Dream offers shipping to many countries.

Available options may vary depending on the product and the destination country. Shipping information applicable to your order is indicated at checkout.

How long does it take to receive my order?

Times may vary depending on the product, the place of production, and the destination country.

As some items are made specifically after the order is placed, production time as well as shipping time must be taken into account.

A more precise estimate is provided when available during ordering or shipping.

Can I track my order?

When tracking is available, you will receive tracking information via email after your order has shipped.

Remember to check your spam folder if you cannot find the email.

Why did I receive only part of my order?

If you order several types of products, it is possible that they are manufactured or shipped separately.

You may therefore receive multiple packages on different dates for a single order.

Don't worry: this does not necessarily mean an item is missing.

Can I modify or cancel my order after placing it?

If you notice an error after placing your order, contact Omaya Dream as soon as possible.

A modification or cancellation cannot be guaranteed once the order has entered production or has already been shipped.

What should I do if I provided the wrong address?

Contact Omaya Dream as soon as possible.

If the order has not yet been processed or shipped, a change may potentially be possible.

Once the package is shipped, it may become impossible to change the shipping address.

It is therefore important to carefully check your address before confirming your order.

What should I do if my product arrives damaged or if I received the wrong item?

Contact Omaya Dream as soon as possible after receiving your order, including your order number and attaching clear photos of the product and the issue encountered.

The situation will be reviewed to find the appropriate solution.

Can I return an item?

Yes, subject to the conditions indicated in the Omaya Dream Refund Policy.

Returned items must meet the eligibility conditions specified in this policy.

To get all the details before making a return, consult the "Refund Policy" page https://omayadream.com/policies/refund-policy

When will I receive my refund?

Once the return is received and accepted, the refund is issued to the payment method used for the order.

The time it takes for the refund to appear in your account may then depend on your bank or payment institution.

Do you do custom orders?

Custom orders are not systematically offered at this time.

If this possibility is added in the future, information will be indicated directly on the Omaya Dream website or social media.

Can I use or reproduce Omaya Dream illustrations?

No. The illustrations on Omaya Dream are original works belonging to their creator.

They may not be copied, reproduced, resold, used commercially, or printed without prior authorization.

How can I contact Omaya Dream?

For any questions regarding an order, a product, or a creation, you can use the Contact page of the site.

When your request concerns an order, remember to include your order number to facilitate the processing of your request.